Shipping policy
At RENWAY, we offer international shipping, and to provide the best shipping experience, we use trusted tracked and signed courier services for all shipments.
Delivery Times
UK Standard 2-3 Days
UK Express 24-28 hours (Mon-Fri)
USA Tracked & Signed 5-7 Days
Europe Tracked & Signed 4-6 Days
Rest of world 7-11 Days
Order Tracking
For your convenience, all orders come with tracking information. You will receive an email with your tracking details once your order is shipped.
Customs and Import Duties
Please note that international shipments may be subject to customs and import taxes, which are not the responsibility of RENWAY. Customers are advised to check their country's customs regulations to be aware of any potential charges.
Lost or Damaged Packages
In the unlikely event of a lost or damaged package during shipping, please first contact the courier directly and If necessary, you can reach out to RENWAY, and we will work with you to resolve the issue promptly.
Returns of Undeliverable Packages
If a shipment is undeliverable, it is returned to us, you will be contacted, and a refund will be issued for the order.
Delays and Unforeseen Circumstances
While we strive to ensure timely deliveries, delays caused by shipping couriers, customs holds, and other unforeseen circumstances are outside our control. We appreciate your understanding and patience in such situations.
Processing Time
All orders are shipped within 1-3 business days of the order date, express delivery within 1-2 days.
Thank you for choosing RENWAY.